About

We Support Living Safely and Independently in Your Own Home

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Milestone is the leading provider of choice-driven services for seniors and persons with disabilities in Southwest Michigan.

We provide personalized, empowering options that help seniors live independently with joy in the place they call home. Founded in 1963 under the name Senior Services of Southwest Michigan, we are a non-profit organization guided by empathy and driven by compassion.

Milestone identifies individual needs and adapts as those needs change along life’s journey. We open eyes to possibilities and open doors to realistic options. We are the helping hand, the watchful eye, and the safety net for our clients and their caregivers.

We uplift those who may not know how to ask for help or are reluctant to do so. Seniors, their loved ones, and caregivers trust us to ease their burdens because we listen with respect, and they know they’re heard.

We support joyful living at every milestone through a wide array of comprehensive services and celebration of aging. By remaining connected to their communities, seniors thrive — and the whole community benefits from their presence.

Our Mission

To provide options that empower people to thrive in their community.

Our Vision

To be the leading and trusted community provider of innovative services to support independence with dignity.

Our Values

  • Collaboration. Working together to build relationships and find solutions.

  • Dedication. Devoted to serving others with compassion.

  • Resourcefulness. Stewardship through innovation and efficiency.

  • Inclusivity. Respecting and valuing all people.

  • Integrity. Always doing what is right.

DEIA Statement

At Milestone Senior Services we believe that embracing Diversity, Equity, Inclusion & Accessibility (DEIA) as an organizational value makes space for all identities to be welcome and flourish in our organization. As a part of Milestone’s commitment to evidence-based and community-informed DEIA practices, our organization invested in undergoing a DEIA consultation process in 2021 which now being used in guiding us through implementing and improving equitable practices within our operations and the programs we provide. Milestone Senior Services has developed inclusive hiring practices, offers and encourages regular DEIA-focused trainings for all staff, and has formed a DEIA Committee made up of staff of all levels including senior leadership to ensure that our commitment to DEIA remains an ongoing and ever-evolving process.

A workplace of DEIA-informed and committed staff ensure equity in the delivery of our programs. When speaking with the people we serve about their needs, our DEIA trainings and policies ensure that staff members have the tools to hear, acknowledge, and respond to the unique situation of each person through an equity-focused lens.

Best of Care

Best of Care

Our region has more services available than you may imagine. Find them all here in our latest edition of Best of Care – The Most Comprehensive Guide to Services for Seniors in the Kalamazoo County Area.

To request a free listing for your company in our guide, please contact Tonee Poechhacker   This email address is being protected from spambots. You need JavaScript enabled to view it.

Areas We Serve

  • Allegan
  • Branch
  • Barry
  • Calhoun
  • Kalamazoo
  • St. Joseph
  • Van Buren

© Milestone Senior Services
918 Jasper Street
Kalamazoo, MI 49001
269-382-0515
This email address is being protected from spambots. You need JavaScript enabled to view it.

Inside the Kool Center
200 W Michigan Ave
Battle Creek, MI 49017

Milestone Senior Services