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Managed Care

A Helping Hand For Life’s Transitions

Milestone helps you regain the independence you deserve when nursing care needs arise. We are here to make your transition to community-based living as seamless and joyful as possible.
Managed Care

MI Choice Waiver Program (Calendar Year 2024)

For low-income adults who need nursing-level care in their home of choice. Milestone can help you or a loved one receive nursing services from home, even when income is limited.

About Waiver:

Each MI Choice Waiver Participant has an individualized care plan outlining the services provided to them including the days, time and frequency of each service, if applicable. Services are funded through MDHHS for Medicaid eligible participants at no cost to the individual. Referrals for MI Choice Waiver services come from a variety of sources including potential participants and their supports, local medical providers, and partner agencies. Eligible services are provided up to seven days a week for participants based on their individual care plan. Milestone Senior Services contracts with local providers who furnish approved services to eligible participants.

Do I Qualify?

  • Seniors age 65 years or more
  • Persons with disabilities age 18 or more
  • Financially eligible for Medicaid
  • Meet annual income and asset limits set by the Federal Government
  • Medically eligible for long-term care
  • Must require one of the Waiver Services listed below

  • Must live in one of the following counties:  Kalamazoo, Barry, Branch, Calhoun, or St. Joseph

Available Services

  • Chore Services
  • Counseling
  • Environmental Modifications
  • Home Delivered Meals
  • Homemaking Services
  • Nursing Facility Transitions
  • Personal Care
  • Personal Emergency Response Systems
  • Private Duty Nursing
  • Respite Care Services
  • Specialized Medical Equipment and Supplies
  • Training
  • Transportation

Behavioral Health and Wellness Targeted Case Management Services (Calendar Year 2024)


Our goal is to ensure ongoing access to mental health and medical health services, financial assistance, housing, employment, social services, and other community services and supports to help them to live within their communities.

We provide Mental Health Case Management services to assist individuals with serious behavioral health and co-occurring medical disorders who need specialized supports due to age-related or complex medical issues. Case Managers work closely with the individual, family, primary care providers and other health care professionals/agencies to provider services that help with improving communication, coordination of care, post-acute care and chronic disease management all with the goal of supporting people to achieve their personal goals and to thrive.

We provide Case Management within the community, at times and locations that are accessible for our consumers, and at a frequency that fits with the needs of the individual being served.

Who We Serve

Milestone Senior Services is currently caring for approximately 200 individual who meet the following criteria:

  • Individuals aged 55 or older living in Kalamazoo County
  • Those who have a severe or persistent/chronic mental illness diagnosis
  • Individuals pre-qualified for Targeted Case Management Services by Integrated Services of Kalamazoo (ISK)

How to Access Services

Individuals interested in receiving Milestone Behavioral Health Case Management Services need to first go through the Intake process with ISK.  If ISK determines that you qualify for Targeted Case Management Services, you may request that Milestone Senior Services to be your contracted care provider. ISK will then make an official referral to the Milestone Behavioral Health Program. To schedule an intake assessment at ISK you can call the access department at 269-373-6000 or, you can go in person to the Behavioral Health Urgent Care at 440 W. Kalamazoo Ave., Kalamazoo.

Once approved by ISK, you will be informed of the services you qualify for and any costs that you may incur, you can contact the Milestone Behavioral Health program at 269-382-0515 during our office hours: Monday through Friday, 8 am- 5 pm.

What Our Clients Are Saying

Here are a few quotes from Milestone's Behavoiral Health clients:

"My case worker is just fine!"
"Milestone helped me."
"My case worker is supportive."
"She helps me feel better."
"I feel supported."

Request a Consultation

Our knowledgeable and caring program coordinators will help determine your eligibility, answer your questions, or refer you to resources where you can get answers. Referrals can be made by medical professionals, family members, friends, or the individual themselves.

Additional Services

The managed care program is just one part of the mosaic of Milestone’s choice-driven services. Our essential resources guide the way to emotional support, home care, home repair, and many other personalized services that ease the burden for seniors, persons with disabilities, their families, and caregivers.

Meal Services

From delicious meals brought to your door to dining rooms that foster friendship, our holistic meal services provide vital human connections along with balanced nutrition.